Contact Center Solution
VoiceGate’s CCS is a standards-based and complete contact handling solution for the contact centers that combines the call center communication systems like IVR and ACD to cater to a variety of process driven call center applications such as customer support, financial services, utilities, telemarketing and sales, collections, healthcare, technical support, marketing research, consumer products industries, helpdesk etc..
Interactive Voice Response System
Interactive voice response (IVR) is a technology that allows callers to interact with the contact center system by using voice and DTMF (Dual-Tone-Multi-Frequency) inputs, which are basically telephone keypad inputs.
Vlog-Ex
VoiceGate Vlog-Ex is B2B and B2C call recording solution that collect, evaluate and record all voice communication of an organization. It allows real time conversation review or historical conversation review or share files via email.
Emergency Management System
VoiceGate Emergency Management Systems is a tool that enables business to send notifications to individuals or groups before, during and after crisis and keep them informed. A powerful multi-mode emergency response system that provide information via voice calling, texting SMS & email to a predefined groups instantly.
Audio Conference Bridge
VoiceGate VoiceBridge - a powerful voice conference tool. VoiceBridge makes it easier, safer, and more cost effective to collaborate with colleagues, partners, and customers anytime and anywhere. Offers enhanced Audio conferencing services to get most out of your business meetings and to reduce travel costs. Organize multiple conference meetings to effectively handle group meetings and events.
CTI Application
CTI application is an customised software tool that get integrate with your telephony system to achieve extra ordinary result. CTI application help organisation to get more insight data before the call land to agent desk in the form of screen pop-up.
Digital Marketing
All in one marketing platform for business. Platform help business to increase the visibility and expand the reach. Over the years, phone-based marketing campaigns have proved to be effective in promoting and selling value-added services like Caller Ring Back Tones (CRBT), stock market updates, health tips, news and jokes etc. VoiceGate’s exclusively customized IVR system for election campaigns generate increased awareness and presence to maximize the support of people.
