Contact Center Solution
VoiceGate’s CCS is a standards-based and complete contact handling solution for the contact centers that combines the call center communication systems like IVR and ACD to cater to a variety of process driven call center applications such as customer support, financial services, utilities, telemarketing and sales, collections, healthcare, technical support, marketing research, consumer products industries, helpdesk etc..
Bulk SMS Solution
Voicegate’s two way bulk SMS solution enables you to provide a variety of SMS services that can be instrumental in differentiating your business. You can seamlessly implement bulk SMS for promotions and transactions, further classified into Flash, Standard and Customized SMS variants.
Automated Call Distribution
Automated Call Distribution (ACD) is a system that routes incoming calls to a specific set of terminals or workstations. Agents in the contact center can use this system to attend to customer inquiries/requests based on certain policies and algorithms that determine the earliest available agent or agent group to respond to a given incoming call.
Interactive Voice Response
VoiceGate’s IVR allows customers to interact with the contact center services through pre-recorded voice prompts and menuflows via telephone keypads or speech recognition. Through our IVR platform, customers can service their own requests by following the IVR dialogue.
Run successful election campaigns to generate increased awareness and gain the support of people with VoiceGate’s EC-Pro. EC-Pro captures the responses of your target audience to conduct surveys or assess the total number of supporters.
VoiceGate’s Pre-Call Announcement service allows the administrator to define a set of business rules for every announcement campaign. These campaigns can be altered before the announcement activity starts or in real-time.
Campus Management System
VoiceGate’s Campus Management System is an advanced tool that will manage all the activities of educational institutions under one single platform. Our robust campus management systems are designed for schools, colleges, universities and other educational institutions.