Interactive voice response (IVR) is a technology that allows callers to interact with the contact center system by using voice and DTMF (Dual-Tone-Multi-Frequency) inputs, which are basically telephone keypad inputs.
VoiceGate’s IVR allows customers to interact with the contact center services through pre-recorded voice prompts and menuflows via telephone keypads or speech recognition. Through our IVR platform, customers can service their own requests by following the IVR dialogue.
11 FEATURES
Our Interactive IVR allows customers to interact with business easily and opt self service
IMPROVEMENT IN PERFORMANCE
Through our IVR platform, customers can service their own requests by following the IVR dialogue.
Features
- Allows callers to do transaction, get insights info and process on key input or voice command any time. That Dramatically reduces manual error & agent work load
- Caller validation & identification ensure data privacy always
- Reduce touch point by offering Personalised menu & improve first call resolution ratio
- Enhance brand image and customer experience
- Extra ability of Voice bot , Natural language processing
- Unmatched capability to handle large call volume per second
- Single system for many application
- Integration with many application such as Customer Database, CRM, AD, Payment Gateway, SMS, Email, WhatsApp and many more over web hook & Open API
- Multi Media channel Voice, Chat, SMS, Email, WhatsApp
- Data Security : Data encryption and secured end-to-end encryption transactions
- Realtime web reports and analytics
- Ready modules for Industry : Banking, Finance & Insurance, E-commerce, Customer Support, Transport, Utility, Telemarketing and sales, Collections, Healthcare, Technical support, Research, FMGC, Citizen helpdesk etc
