Create simple & easy campaigns
Pre-Call Announcement service is a technological solution that plays recorded messages for promotional or informational activities of a mobile operator to an originating number (Caller) before outbound routing takes place. Providing information to a caller of any additional charges before proceeding with the call would be one form of pre-call announcement. After the pre-call announcement, the call proceeds as normal to the outbound side (receiver). VoiceGate’s Pre-Call Announcement service allows the administrator to define a set of business rules for every announcement campaign. These campaigns can be altered before the announcement activity starts or in real-time.
Optimising & Improving Flows
- Party A (Caller) dials the number of Party B (receiver)
- Call travels through the BTS (Base Transceiver Station), BSC (Base Station Controller), and MSC (Mobile Switching Center) of the caller’s operator to the IVR Server
- IVR Server plays the recorded product promotion prompt to the caller and then routes the call back to the caller’s MSC
- Caller’s MSC then connects to the receiver’s MSC
- Receiver’s MSC connects the call to the receiver’s mobile phone
Features & Benefits
- Play the announcements only during a particular time of the day
- Schedule announcements
- Play various announcements that are versatile in nature
- Zero dependency on the make and model of the mobile phone
- Highly soothing prompts that deliver pleasant announcements to customers
- Configure any set of business rules to play announcements in real-time
- Customize the announcements to play for every alternate call
- Simple, robust, and customizable solution
- Mobile number blacklisting and white listing management
