Pre Call Announcement


Create simple & easy campaigns

Pre-Call Announcement service is a technological solution that plays recorded messages for promotional or informational activities of a mobile operator to an originating number (Caller) before outbound routing takes place. Providing information to a caller of any additional charges before proceeding with the call would be one form of pre-call announcement. After the pre-call announcement, the call proceeds as normal to the outbound side (receiver). VoiceGate’s Pre-Call Announcement service allows the administrator to define a set of business rules for every announcement campaign. These campaigns can be altered before the announcement activity starts or in real-time.

Optimising & Improving Flows

  • Party A (Caller) dials the number of Party B (receiver)
  • Call travels through the BTS (Base Transceiver Station), BSC (Base Station Controller), and MSC (Mobile Switching Center) of the caller’s operator to the IVR Server
  • IVR Server plays the recorded product promotion prompt to the caller and then routes the call back to the caller’s MSC
  • Caller’s MSC then connects to the receiver’s MSC
  • Receiver’s MSC connects the call to the receiver’s mobile phone

Features & Benefits

  • Play the announcements only during a particular time of the day
  • Schedule announcements
  • Play various announcements that are versatile in nature
  • Zero dependency on the make and model of the mobile phone
  • Highly soothing prompts that deliver pleasant announcements to customers
  • Configure any set of business rules to play announcements in real-time
  • Customize the announcements to play for every alternate call
  • Simple, robust, and customizable solution
  • Mobile number blacklisting and white listing management