Innovation and constant technology upgradation in line with current trends makes VoiceGate pioneer in IVR solutions in the country. Ability to customize any product/solution is the main strength of VoiceGate.

Keeping pace with technology not only ensures greater efficiency but better processing capabilities in a product, VoiceGate makes sure that every pie invested by the customer in procuring VoiceGate’s products assure high revenue returns.

VoiceGate’s dedicated team of software professionals and R and D engineers are dedicated in developing world class customized IVR systems at its development centre in Hyderabad. VoiceGate has product ranging from automatic complaint booking to highly complicated Mutual Funds Net Asset Value (MF-NAV) announcement and “TV contest on phone” systems. VoiceGate’s IVR solutions are based on principles of open architecture. Depending on the level of complexity built into the system, the solutions offer the required flexibility to suit specific requirements of a customer. Open architecture also allows easy scalability and modification-capacity to the technologies, resulting in higher customer loyalty.

Each IVR solution is built from scratch using latest programming languages such as C++, VC++ using databases such as Oracle, My SQL on signalling such as E1-R2MF, ISDN PRI, SS7. VoiceGate has expertise in developing products on Dialogic, Synway, Donjin, NMS, Eicon, Positron hardware.

Features
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  • Provides users with IVR prompts in multiple languages
  • Helps create reporting for efficient operations and customer management
  • Reduces costs, improves business efficiency
  • Improves customer service and client retention rates
  • Provides comprehensive agent care on the web
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IVR Clients