Automatic Speech Recognition is a technology that enables a computer to identify the words that a person speaks into a telephone. It allows a computer to recognize in real time and with accuracy, all words spoken by any person independent of vocabulary size, noise, speaker characteristics and accent or channel conditions. With ASR, one can write e-mails and text without using the keyboard.

Automatic Speech Recognition helps drive higher business performance through more efficient self-service solutions that increase automation rates and improve customer satisfaction. It optimizes self-services interactions and enhances customer experience by delivering outstanding value in key areas.