Call Logger in business is used to work as a tool to tap, capture and monitor telephone conversations of an organization’s Business-to-Customer calls, Business-to-Business calls and calls from internal parties to external contacts. Call Logger as a centralized system, taps, stores, retrieves and exports telephone conversations to provide valuable insights on day-to-day customer service objectives. The sophisticated monitoring capability of Call Logger makes it possible to thoroughly evaluate an executive’s performance related to business quality assurance.

The unmatched ability to tap direct trunk lines even before the call lands on the office EPABX makes Call Logger efficient enough to tap any and every type of call. More than just a call tapping tool, Call logger not only acts as a medium to safeguard an organization’s confidential data but also provides recorded proof of evidence for various service subscriptions and service level agreements that take place over the business telephone conversations.

Salient Features
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    • Direct trunk line tapping to record any type of call
    • Automatic and manual recording of telephone conversations
    • Real-time, continuous and on-demand recording of telephone conversations
    • Supporting analog cards, digital phones and PRI cards
    • Configuring both analog and digital telephony boards
    • Server and client level administration for enterprise level usability
    • Managing and maintaining telephone contacts book
    • Logging in from telephone systems
    • Recording telephone conversations on multiple wav formats
    • Initiating record process on events like loop detection, voltage detection or voice detection.
    • Playing back the recorded telephone conversations
    • Generating administrator and user level reports
    • Notifying events on user email address
    • Facilitating complete backup for entries, settings and information

Call Logger Clients