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Interactive Voice Response - VoiceGate Technologies India Pvt. Ltd.
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GET YOUR MESSAGES DELIVERED INSTANTLY

Interactive Voice Response

WEB BASED MESSAGING SOLUTIONS MADE SIMPLE, FAST AND RELIABLE

Perfecting IVR for you

Interactive voice response (IVR) is a technology that allows callers to interact with the contact center system by using voice and DTMF (Dual-Tone-Multi-Frequency) inputs, which are basically telephone keypad inputs.

VoiceGate’s IVR allows customers to interact with the contact center services through pre-recorded voice prompts and menuflows via telephone keypads or speech recognition. Through our IVR platform, customers can service their own requests by following the IVR dialogue.

75%

13 FEATURES

Our Interactive IVR allows customers to interact with the contact center services easily.

70%

IMPROVEMENT IN PERFORMACE

Through our IVR platform, customers can service their own requests by following the IVR dialogue.

Features

    • Customizable

    • Dynamic Channel Allocation

    • Graphical User Interface

    • Holiday Greeting

    • In-Built Call Flow Designer

    • Multi Channel &Language Support

    • Multi Process

    • Multi Tasking

    • On-line Activity Monitor

    • Speech Recognition

    • Text-To-Speech Engine

    • Tone analyzer