WEB BASED MESSAGING SOLUTIONS MADE SIMPLE, FAST AND RELIABLE
Perfecting IVR for you
Interactive voice response (IVR) is a technology that allows callers to interact with the contact center system by using voice and DTMF (Dual-Tone-Multi-Frequency) inputs, which are basically telephone keypad inputs.
VoiceGate’s IVR allows customers to interact with the contact center services through pre-recorded voice prompts and menuflows via telephone keypads or speech recognition. Through our IVR platform, customers can service their own requests by following the IVR dialogue.