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Automated Call Distribution - VoiceGate Technologies India Pvt. Ltd.
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PROVIDE ASSISTANCE TO CALLERS

Automated Call Distribution

SIMPLE, FAST AND RELIABLE SYSTEM FOR YOU

Automated Call Distribution

Automated Call Distribution (ACD) is a system that routes incoming calls to specific set of terminals or workstations that agents use in a contact center to attend the customer inquiries and requests based on certain policy and algorithm that determines the best available agent or agent group to respond to a given incoming call.

ACD systems are often used in for effectively handle large volumes of incoming/outgoing phone calls from callers who require assistance at the earliest opportunity. The routing strategy is a rule-based set of instructions that tells the ACD how calls are handled inside the system. Instead of the conventional extension wise policy, ACD ensures uniform call distribution through call placement.

Get your call distribution through

Predefined Policy

Campaign

Language opted

Caller's Input

Agent Skill-set

Agent Call Status

Most Free Agent

Agent Extension Status